The Hollywood House

Essential info for your stay

□ Essentials □ Heating & Hot Water □ Kitchen & Appliances □ Bathroom Help □ TV & Wi-Fi □ Access & Parking □ Local Info □ Eat, Drink & Entertainment ☎️ Contact & Help

Most issues are solved in under a minute — start with the section that matches your problem.

□ Essentials

Wi-Fi
Network: The Hollywood
Password: Welcome2Cardiff!

Checkout
Time: 11am (unless otherwise agreed)
Lockbox — return key to lockbox

House basics
Smoking: Not permitted
Quiet hours: 10:00pm – 8:00am

✅ Before you leave

Please leave used towels in the bathroom.
Wash up or load the dishwasher if used.
If you’ve turned the heating up, please set it back to 18°C.
Close windows and lock the door behind you.

We collect rubbish on the cleans, if you have lots then message us.

□ Heating & Hot Water

□ No heating at all

Check the thermostat is set above the room temperature.
Make sure it’s set to Heat (not Off).
Wait 2–3 minutes — systems can take a moment to respond.

□ How-to: Link coming soon

□ No hot water

Run the hot tap for 60 seconds (some systems lag).
If there’s no improvement, contact us and we’ll help.

⚠️ Common issue: boiler pressure is low

Sometimes systems lose boiler pressure as seasons change. If you suspect low pressure, please contact Dominique first and they’ll guide you step-by-step.

Please don’t adjust boiler pressure without guidance.

Dominique (Guest Manager): +447508967281

□ Kitchen & Appliances

□ Oven / hob not working

Check the wall switch near the cooker is ON.
If induction, pans must be induction-compatible.

□ Washing machine / dishwasher

Select programme → press Start/Pause.
If the door won’t open, wait 2 minutes after finishing.

□ Bathroom Help

□️ Shower temperature changing

Adjust temperature gradually.
Avoid using multiple hot taps at once.

□ TV & Wi-Fi

□ Wi-Fi not connecting

Confirm the correct network and password.
Restart Wi-Fi on your device.
Try a second network if provided.

□️ TV / streaming issues

Check the TV is on the correct input/source.
Ensure the streaming device has power.

Streaming login: message us if you’d like it.

□ Access & Parking

□ Getting in

All access codes are sent to your booking platform/email address 24 hours before arrival.

□️ Parking

We have free street parking on Treharris St. You can park in any space.

□ Local Info

□ Address

146 Treharris St, Cardiff, CF24 3HQ

Open directions (Maps) Supermarkets (Maps) Pharmacies (Maps)

□ Eat, Drink & Entertainment

⭐ Restaurants & bars (always up to date)

Restaurants nearby (Maps) Bars nearby (Maps) Family activities (Maps)

Live maps stay current as venues open/close and reviews change.

□ Night out: getting home

Uber: use the app (if available in your area).
Taxi: Capital Cabs (02920777777)

On busy weekends, booking a taxi a little ahead helps.

☎️ Contact & Help

Emergency: If anyone is in danger, call 999 immediately.

□ Need help during your stay?

Primary contact: Message us via the booking platform..
Manager: Dominique — Guest Manager • +447508967281

Typical response time: 30–60 mins (8am–8pm)