The Louis Armstrong
Essential info for your stay
Most issues are solved in under a minute — start with the section that matches your problem.
Essentials
Network: THELOUIS or The Ella
Password: NOLA1901 or Welcome2Cardiff!
(If THELOUIS is weak in the living room, try The Ella)
Time: 11:00am
Smart lock — no key return required
Smoking: Not permitted
Quiet hours: 10:00pm – 8:00am
Before you leave
- Please leave used towels in the bathroom.
- Wash up or load the dishwasher if used.
- If you’ve turned the heating up, please set it back to 18°C.
- Close windows and lock the door behind you.
No need to take rubbish out — we’ll handle that on the clean.
Heating & Hot Water
No heating at all
- Check the Nest thermostat is set above the room temperature.
- Make sure it’s set to Heat (not Off).
- Wait 2–3 minutes — Nest systems can take a moment to respond.
Video: Link coming soon
No hot water
- Run the hot tap for 60 seconds (some systems lag).
- Check Nest shows the system is active.
- If there’s no improvement, message us and we’ll help.
Video: Link coming soon
Common issue: boiler pressure is low
When the seasons change, some systems can lose boiler pressure. If you notice heating/hot water issues and the boiler pressure looks low, please contact Dominique and she’ll guide you step-by-step.
Dominique (urgent only): +44 7508 967281
Heating on but rooms not warming
- Ensure radiators are turned up (valves open).
- Large spaces may take 15–20 minutes to warm fully.
Kitchen & Appliances
Oven / hob not working
- Check the wall switch near the cooker is ON.
- If induction, pans must be induction-compatible.
Video: Link coming soon
Washing machine / dishwasher
- Select programme → press Start/Pause.
- If the door won’t open, wait 2 minutes after finishing.
Video: Link coming soon
Bathroom Help
Shower temperature changing
- Adjust temperature gradually.
- Avoid using multiple hot taps at once.
Video: Link coming soon
TV & Wi-Fi
Wi-Fi not connecting
- Confirm the correct network and password.
- Restart Wi-Fi on your device.
- Try the alternative network if signal is weak.
TV / streaming issues
- Check the TV is on the correct input/source.
- Ensure the streaming device has power.
Video: Link coming soon
Netflix: we provide a Phénix Netflix login — please message us on the booking app if you’d like it.
Access & Parking
Getting in
This property uses a smart lock.
Your access code is sent by email or booking app 24 hours before arrival.
Parking (permit bays)
- Parking is via a digital permit.
- You can park in permit bays on Universal Street and the surrounding streets.
- Please send your car registration before arrival — we’ll add it for your stay.
Rubbish
No need to take rubbish out — we remove it on the clean.
Local Info
Address
9 Universal Street, Cardiff, CF11 6QB
Essentials nearby
If you tell us what you’re after (supermarket / coffee / pharmacy), we’ll point you to the closest option for your day and time.
Eat, Drink & Entertainment
Restaurants & bars (always up to date)
These links stay current as places open/close and reviews change.
Night out: getting home safely
- Uber: use the app (often quickest on weekends).
- Capital Cabs: 02920 777777
- Dragon / Veezu: 02920 333 333
If it’s late on a Friday/Saturday, booking a taxi a little ahead helps.
Family-friendly ideas
Tell us the ages + what you fancy and we’ll recommend something nearby.
Contact & Emergencies
How to contact us
Best option: message us via the booking platform you used.
Urgent only: Dominique (Property Manager) — +44 7508 967281
Typical response time: 30–60 mins (8am–8pm)