Click below for
Frequently Asked Questions
We have complied a list of the most common questions from our guests and tried to answer them as best as we can:
WHAT IS THE INTERNET PASSWORD?
WIFI: THE ELLA, Password:Welcome2Cardiff!
HOW DO I USE THE HEATING?
USE THE THERMOSTAT WHICH IS IN THE HALLWAY.
WHAT SHOULD I DO WITH THE PARKING PERMIT?
WHEN ARRIVING PLACE THE PICTURE FRAME WITH PERMIT IN ON DISPLAY IN YOUR WINDSCREEN, PLEASE MAKE SURE TO REPLACE ON CHECK OUT
WHERE SHALL I PUT ANY RUBBISH BAGS?
IF THE BINS ARE FULL, BLACK BAGS SHOULD BE UNDER THE SINK, PLEASE LEAVE THE BLACK BAG TIED, NEXT TO THE BIN FOR OUR CLEANERS TO DISPOSE.
USING THE SMARTLOCK?
WE USE A SMARTLOCK SO THERE IS NO NEED FOR A KEY, THE CODE IS IN YOUR WELCOME MESSAGE
NETFLIX HAS LOGGED OUT, WHAT IS THE PASSWORD?
email:info@phenix-ps.com Password: LlanelliLimoges1
WHERE IS THE LINEN FOR THE SOFABED?
THE LINEN IS USUALLY IN THE FRONT BEDROOM, IN THE WARDROBE. GET IN TOUCH IF YOU NEED IT AND IT IS NOT THERE.
I NEED TO USE THE HIGH CHAIR AND THE TRAVEL COT.
I CAN ARRANGE TO HAVE THIS SET UP BEFORE ARRIVAL BUT IF NOT THEN THEY WILL BE IN THE WARDROBES IN THE BEDROOMS.
IF YOU HAVE ANY FURTHER QUESTIONS OR QUERIES PLEASE CALL US ON 0333 987 5177